Frequently Asked Questions
Common questions about ROKE eSIM services
General Questions
What is an eSIM?
An eSIM is a digital SIM that does not require a physical SIM. Some phones have built-in eSIM options, while others require updating software to support eSIM functionality.
What can I use my eSIM for?
You can use your eSIM both for data and voice calls using different customized plans at affordable rates. A data eSIM lets you connect to the internet on your mobile device just like a traditional SIM card.
What all can we do with a Data eSIM?
A data eSIM lets you connect to the internet on your mobile device just like a traditional SIM card. With it, you can browse the web, stream YouTube videos, use your favorite apps, access online services, and stay in touch through internet-based calling and messaging apps like WhatsApp all without needing a physical SIM card.
Can I use my SIM and eSIM on one device?
Yes! You can use both a SIM card and an eSIM on the same device provided that your handset has eSIM and physical SIM support.
Is it possible to use multiple eSIMs in one device?
Depending on your mobile's capability, you can use multiple eSIMs.
Does ROKE Travel SIM expire or have a validity period?
Your eSIM will have lifetime validity. You can simply recharge or top up for any country you visit.
Can I top up with new country packs?
Yes, you can top up with new country packs. Simply visit our website at travel.roketelkom.co.ug.
How long does it take to activate an eSIM?
An eSIM can be activated in a few minutes after scanning a QR code or downloading an eSIM profile.
Device Compatibility
How do I check if my device can use eSIM?
Make sure that your device supports eSIM by dialing *#06#. When you dial this number, your phone will display EID. If your device is eSIM-compatible, you should be able to view your device's eSIM unique identification number EID.
What if my device doesn't support eSIM?
Make sure your device supports eSIM functionality and that you're running the latest software version.
Usage and Features
How can I enable data roaming on an Android device?
Please follow the instructions below to enable data roaming on your Android device:
- Go to Settings
- Select Network and Internet
- Tap SIMs
- Choose your eSIM and enable Roaming
How can I enable data roaming on an iOS device?
Please follow the instructions below to enable data roaming on your iOS device:
- Open Settings and unlock your iOS device
- Navigate to the home screen
- Look for the Settings app, which has a gear icon and tap on it to open
- Find "Cellular" or "Mobile Data", depending on your iOS version and region
- In the Settings menu, scroll down and tap on "Cellular" or "Mobile Data", depending on your iOS version and region
- Under the Cellular or Mobile Data menu, you should see an option labelled "Add Cellular Plan". Tap on it to proceed
- You'll be prompted to either scan a QR code provided by your carrier or enter the details manually
- If you have a QR code, position your device's camera to scan it. If not, enter the details (such as activation code) manually
- Once you've scanned the QR code or entered the details, your device will begin the activation process for the eSIM. Follow any on-screen prompts to confirm and activate the eSIM
- If you have both a Physical SIM card and an eSIM installed, you may be prompted to choose a default line for voice and data. Select your preference accordingly
- Switch on "Data Roaming" to enjoy the benefits of eSIM
Support and Help
Need Additional Help?
If you're still having trouble, our support team is here to help you 24/7.
Common Issues
eSIM not showing up?
Make sure your device supports eSIM functionality and that you're running the latest software version.
QR code not scanning?
Ensure good lighting and that the QR code is clearly visible. Try cleaning your camera lens.
Activation failed?
Double-check the activation code or QR code. Contact your carrier if the issue persists.
No data connection?
Try restarting your device and ensure data roaming is enabled if you're traveling.